Privacy Policy

1. Introduction

MeshLock (“MeshLock”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.meshlock.co.za (the “website”), contact us, request a quote, or use our products and services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws of the Republic of South Africa. By using our website or providing us with your information, you acknowledge that you have read and understood this policy.

2. Who we are

MeshLock supplies and installs custom-built aluminium mesh barriers for homes and businesses. For the purposes of POPIA, MeshLock is the “responsible party” for the personal information described in this policy.

• Registered name: [REGISTERED COMPANY NAME (PTY) LTD]
• Registration number: [COMPANY REGISTRATION NUMBER]
• Address: Unit 1E, Coachmans Lane, 26 Jakaranda St, Hennopspark, Centurion
• Information Officer: [NAME], [EMAIL ADDRESS]

3. Information we collect

Information you give us

• Contact details, such as your name, email address, phone number and physical or installation address.
• Project details, such as opening sizes, site photos, the type of space and any notes you share with us.
• Communications, including enquiries, quote requests, emails, WhatsApp messages and call records.
• Billing details needed to invoice and receive payment. We do not store full card details on our website.

Information collected automatically

• Technical data, such as your IP address, browser type, device type and operating system.
• Usage data, such as the pages you visit, the time spent on them and the website that referred you.
• Information collected through cookies and similar technologies (see section 7).

4. How we use your information

• To respond to enquiries and prepare quotes.
• To arrange consultations, site assessments, measurements, manufacturing and installation.
• To communicate with you about your order, delivery, installation and after-sales care.
• To issue invoices, process payments and keep business records.
• To operate, maintain, secure and improve our website.
• To send you updates or offers, where you have agreed to this (see section 12).
• To comply with legal, tax and regulatory obligations.

5. Lawful basis for processing

We only process personal information where POPIA allows it, including where:

• you have given your consent;
• it is necessary to conclude or perform a contract with you, such as preparing a quote or installing your barrier;
• it is required by law; or
• it is necessary for our legitimate interests, or those of a third party to whom the information is supplied, provided your rights are not overridden.

We collect only the information that is adequate, relevant and not excessive for these purposes.

6. Sharing your information

We do not sell or rent your personal information. We may share it only with:

• our employees, contractors and installation teams who need it to deliver our services;
• service providers who support our business, such as website hosting, email, IT, accounting and analytics providers, under agreements that require them to keep it confidential and secure;
• professional advisers, such as auditors and legal advisers; and
• authorities or other parties where required by law or to protect our rights, property or safety.

7. Cookies

Cookies are small text files stored on your device. We use essential cookies to make the website work and, where enabled, analytics cookies to understand how visitors use the website so we can improve it.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

8. Cross-border transfers

Some of our service providers, such as cloud hosting or email providers, may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure the recipient is subject to laws, binding agreements or rules that provide a level of protection substantially similar to POPIA.

9. Retention

We keep personal information only for as long as needed for the purpose it was collected, or as required by law (for example, tax and accounting records). When it is no longer needed, we delete, destroy or de-identify it securely.

10. Security

We take appropriate, reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access and unlawful processing. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the Information Regulator of a security compromise as required by POPIA.

11. Your rights

Under POPIA, you have the right to:

• ask whether we hold personal information about you and request access to it;
• ask us to correct, update or delete information that is inaccurate, out of date, incomplete or unlawfully obtained;
• object to the processing of your information on reasonable grounds;
• withdraw your consent at any time, where processing is based on consent; and
• object to direct marketing at any time.

To exercise these rights, contact us using the details in section 16. We may need to verify your identity before responding.

If you believe we have not handled your information properly, you may lodge a complaint with the Information Regulator (South Africa) via inforegulator.org.za.

12. Direct marketing

We will only send you marketing communications if you are an existing customer and the communication relates to similar products or services, or if you have given your consent. Every marketing message will include a simple way to unsubscribe.

13. Children

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children without the consent of a parent or guardian.

14. Other websites

Our website may contain links to other websites or social media platforms. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its “last updated” date.

16. Contact us

For questions about this policy or your personal information, contact us:

• Email: brent@meshlock.co.za or darryl@meshlock.co.za
• Phone: +27 82 777 9580 or +27 82 557 5629
• Address: Unit 1E, Coachmans Lane, 26 Jakaranda St, Hennopspark, Centurion